Step-by-step guide5 minPOS → Transactions

How to find a receipt, reprint it and process a return

Search past sales by date, receipt number or customer, reprint receipts and return part or all of a sale, with stock going straight back to the shelf.

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Why it matters

Returns done right protect both your customer and your stock count.

No paper hunting

Find any receipt in seconds by date, receipt number or customer.

Stock goes back automatically

Returned items are added back to stock, so your counts stay true.

Every refund is accountable

Returns are tied to the original receipt and the staff member who processed them.

What you’ll be able to do

Filter and search sales history
Read a receipt’s full detail
Return one item or a whole receipt
Reprint or void a receipt

Find the sale

Open Transactions. It starts on today. Change the date, search by receipt number or customer, or filter by payment method and status.

Transactions list showing two receipts from today with Cash and Split payment badges.

Open the receipt

Tap a receipt to see the date, time, payment split, receipt type, cashier, every line with quantity and price, tax, amount tendered and change.

Receipt detail with Cash ₦1,000 and Transfer ₦1,300, two items, subtotal and tax.

Process a return

You can return part of a receipt, for example one of two items, or a smaller quantity than was sold.

1In the receipt, tap Return.
2Untick anything that is not coming back, and use − and + to set how many of each item are returned.
3Check the Return summary (items and refund amount), then tap Confirm Return.
4If the customer is swapping for something else, scan the replacement items on the Register afterwards.

Returning one EMZOR PARA NIGHT from a receipt with a Return summary of ₦700 and a Confirm Return button.

Check the refund amount on the summary before confirming, especially on receipts that had discounts.

Reprint or void

Reprint Receipt sends the receipt to your printer again. Void Transaction cancels a sale that should never have happened (for example, a test). Voids can require a manager PIN in Settings.